Data Processing Policy

TARGETS

Establish the guidelines, terms and conditions to be complied with by the future guest and/or client for the accommodation of pets in the hotel facilities, taking into account the applicable legal provisions.

Faranda Hotels & Resorts pet-friendly properties welcome your canine, recognizing it as a member of your family and understanding the importance of having it present on this trip. To do so, it is essential to comply with the following points:

1. The accommodation of pets in the facilities of the different properties of Faranda Hotels & Resorts will be subject to a previous request.

2. The reservation request can be made quickly and conveniently through our website or by contacting directly with the hotel office where you want to make your reservation; it should be noted that not all Faranda Hotels allow pets.

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3. Faranda Hotels & Resorts properties allow one pet with a maximum weight up to 12kg or two (2) pets per room that do not exceed 12kg, in compliance with current legal regulations. Guide dogs, emotional support dogs or medical alert dogs are excepted and must present the pertinent documentation.

4. In order to ensure the safety and welfare of all guests and their pets, some canine pets considered as potentially dangerous by government regulations in force in countries such as Colombia, Spain, Panama, Costa Rica, Dominican Republic and Mexico will not be admitted. Among them we have the following breeds: American Staffordshire Terrier, Bullmastiff, Doberman, Dogo Argentino, Dogo de Bordeaux, Fila Brasileiro, Neapolitan Mastiff, Pit Bull Terrier, American Pit Bull Terrier, De presa canario, Rottweiler, Staffordshire Terrier, Japanese Tosa, among others.

5. The value of the lodging per night, per pet is non-refundable and the rate varies depending on the type of property.

6. All pets must comply with the sanitary regulations required by law, be free of parasites, not have any disease at the time of admission; in addition, you must have a current vaccination card which must be presented at the time of registration and / or when required. If you have pet insurance, please present it at the time of registration.

7. Pets must have their respective identification on the collar (name and telephone number), in case of loss in the facilities where they are housed.

8. All pets that will be brought into the room by the guest must have their respective hotel registration; likewise, the guest is obliged to pay the nightly rate corresponding to the lodging of the pet.

Faranda Hotels & Resorts properties have arranged for rooms located on the 1st and 2nd floors to accommodate guests accompanied by their pets. It does not apply to rooms on any other floor.

10. The owner or guest must cover the damages that the pet may cause in the room or its respective service elements, in the hotel facilities, furniture or to third parties during their stay; likewise, must assume the cost of deep cleaning, disinfection and deodorization of the room, which has a cost of $ 80,000 pesos m/cte, each time its execution is necessary. If the room requires fumigation due to pest infestation, an additional fee of $250,000 pesos m/cte will be applied on top of the cleaning fee. The hotel is authorized to charge the respective credit card for the respective value of the damages caused.

11. During the lodging of the pet, the cleaning of the room will be carried out as long as the pet is not inside the room, when the guest is with his pet inside the room and can monitor it or when the pet is in a transport box.

12. The furniture of the room (beds, chairs, sofas, pillows, trunks, among others) and linen in general, may not be used by the pet. Otherwise, the guest must assume the payment for cleaning charges or damages in general.

14. When moving the pet through corridors, gardens, elevators and/or stairs, the pet must be held on a leash, in arms or in a transport box. Pets are not allowed to enter or circulate in restaurants, swimming pools, wet areas, spa, gymnasium, bathrooms and event rooms.

15. For any reason, the use of plates, glasses or other utensils of the establishment for the use or care of the pet is not allowed.

16. At the time of turning in the room to check out, you must contact the front desk and request an inspection of the condition of the room before leaving the hotel.

17. The hotel may terminate the lodging contract and proceed to demand the removal of the pet from the hotel facilities when the pet represents a risk to other guests, visitors, users or staff; likewise, when it has unacceptable behavior by biting, excessive noise, bad odor, by doing their needs in the hotel facilities or for failure to comply with any rule.

18. Owners of pets and/or guide dogs, assistance or emotional support dogs and medical alert dogs are solely responsible for any damage their pet causes on the hotel premises, to its guests or clients. Consequently, the client releases the HOTEL from all responsibility for any damage or loss that may be caused to third parties and agrees to hold the HOTEL harmless from any claim or litigation, judicial or extrajudicial action of any kind, which is or may be filed against the HOTEL for any damage or injury that may be suffered or caused to third parties due to the ownership of pets and/or assistance, guide, service or emotional support dogs inside the hotel.

B. RULES OF COEXISTENCE WITH PETS

• A well-behaved pet is a good travel companion, and even if you fully trust your pet, keep in mind that you are changing your environment and the pet may react unpredictably. Accepting to stay with your pet in Faranda Hotels & Resorts, entails to comply with the coexistence rules established for the accommodation and/or stay of your pet in the facilities.

You must fully comply with each of the points described in the policy and rules of coexistence present in this document; which are applicable in Faranda hotels where pets are allowed.  

• Information is provided according to the location of Faranda Hotels & Resorts properties.